Refunds & Cancelations

tel: 07507 220777
email: info@royalplumbfix247.co.uk
Northampton, England.

Refunds & Cancellations Policy
Royal Plumb Fix 24/7
Last updated: 02/01/2026

1. Emergency Call-Outs

Emergency call-outs are prioritised and often dispatched immediately.
If an engineer has already been dispatched or has arrived at the property, the call-out may still be chargeable, even if work does not proceed.
Once work has started, refunds are not available.

2. Scheduled Appointments

For non-emergency or scheduled work, we ask that cancellations or rescheduling are made with reasonable notice.
Late cancellations or missed appointments may result in a call-out or cancellation fee.

3. Deposits (If Applicable)

Any deposits paid are deducted from the final invoice.
Deposits are non-refundable if work is cancelled at short notice or if access is not provided.
Deposits for work cancelled with reasonable notice may be transferred to a future booking.

4. Parts & Materials

5. Unsuitable Conditions or No Access

If we attend and cannot proceed due to lack of access, unsafe conditions, or incorrect information provided, a call-out charge may apply.

6. Fault Resolution & Refunds

We do not offer refunds for completed work where the service has been delivered as agreed.
If there is an issue related to our workmanship, please contact us so we can assess and rectify the issue under our 12-month workmanship guarantee, where applicable.

7. How to Cancel or Reschedule

To cancel or reschedule a booking, please contact us as soon as possible by phone or message.

8. Contact Details

Royal Plumb Fix 24/7
📍 Northampton, United Kingdom
📞 tel: 07507 220777
📧 email: info@royalplumbfix24/7.co.uk

Royal Plumb Fix 24/7 — local plumbers providing emergency and non-emergency plumbing services in Northampton, Leicester, Coventry & Milton Keynes.