Privacy Policy — Royal Plumb Fix 24/7
Last updated: 17/11/2025
Royal Plumb Fix 24/7 (“we”, “us”, “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use and protect your personal information when you use our website, contact us, or book our plumbing services.
1. Who We Are
Royal Plumb Fix 24/7
Serving Northampton • Leicester • Coventry • Milton Keynes
Contact: +447507220777
Email: email: info@royalplumbfix24/7.co.uk
We act as the Data Controller of the information you provide.
2. Information We Collect
We may collect the following types of personal data:

• Information you provide directly
• Name
• Phone number
• Email
• Address of the property requiring service
• Photos or videos you send via WhatsApp or our website
• Description of your plumbing issue
• Information collected automatically
• IP address
• Device type
• Browser information
• Website usage data (via Google Analytics)
• Communication data
• WhatsApp messages
• Call logs (time, duration — NOT recordings)
• Emails
• Quote and invoice information

We do not store payment card details.
3. How We Use Your Information
We use your information to:

• Respond to your enquiry or WhatsApp message
• Provide plumbing services
• Create quotes and invoices
• Send appointment confirmations and ETAs
• Improve our website and advertising
• Maintain our records for tax and legal purposes
• Protect our business from fraud or misuse

We do not sell your data to third parties.
4. Legal Basis for Processing
We process your personal data under the following lawful bases:

• Contract — to provide our services
• Legitimate interests — running and improving our business
• Consent — when you contact us via WhatsApp or submit a form
• Legal obligation — financial records, invoices, VAT where required

5. Sharing Your Information
We may share your data with:

• Our plumbing engineers (to attend your property)
• Service providers such as WhatsApp, Google Analytics, Google Ads
• Payment processors if you pay electronically
• IT and website support providers

All third parties only process your data as required and do not have permission to use it for their own purposes.
We never sell or trade your data.
6. Data Storage & Security
We store data securely using encrypted systems, password protection, and restricted access.
We keep your information for:

• Service enquiries: up to 12 months
• Invoices & tax records: 6 years (legal requirement)

After this period, your data is safely deleted or anonymised.
7. Your Rights
Under UK GDPR, you have the right to:

• Access your data
• Correct inaccurate data
• Request deletion
• Restrict processing
• Object to processing
• Withdraw consent (WhatsApp/messages)
• Request transfer of your data

To exercise any rights, contact us at: {{client email}}
8. WhatsApp Communication
By clicking the WhatsApp button or messaging us, you consent to WhatsApp processing your data under their own privacy terms.
We only use WhatsApp to communicate regarding your enquiry or booking.
9. Cookies
We use essential cookies for website functionality and anonymous analytics cookies through Google Analytics.
Our Cookies Banner allows you to accept or reject non-essential cookies.
10. Updates to This Policy
We may update this Privacy Policy to remain compliant with UK law. Updated versions will be posted on this page with the “Last updated” date.
11. Contact Us
For any privacy or data questions:
+447507220777
info@royalplumbfix24/7.co.uk